Family Portal Help

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What is the YES Prep Family Portal

The YES Prep Family Portal is a user-friendly way for you to access and understand your child’s progress and communicate with their teachers and campus leaders. It also provides you with key data related to your child’s success, including grades, missing assignments, attendance and behavior, all in one location, and supports in-app chat, email and live translation for more than 60 languages.

We encourage you to log in and explore the YES Prep Family Portal and its features. You can access the Family Portal at familyportal.yesprep.org Check your email inbox for login instructions and your temporary password sent out on Aug. 16, 2021. If you did not receive an email, simply follow the steps under "Set up account" below.

Please note that the Family Portal is not available for YES Prep Northbrook families, as these partnership campuses operate through the Spring Branch ISD student information system. In addition, the Family Portal will not be used at the elementary campuses.

Navigate through the tabs on this page to view step-by-step instructions to access the Portal.

Welcome to our Help Center

Download mobile app

Download for iPhone or iPad

Download for Android

To install the YES Prep Family Portal on your Android phone or tablet, click this button:

You can also follow these steps on another device:

1. On an Android phone or tablet, open the Google Play store.

2. Search for "YES Prep Mobile App." You should find the result below.

3. Click "Install" to download the app. After the app finishes downloading, click "Open" to view the app.

Access the Family Portal in a web browser

Set up your account

You can log in to the YES Prep Family Portal with an account you probably already have, such as Gmail, Facebook, or Apple ID.

The only requirement is that your account must be connected to the email we have on record for you in Skyward - this ensures that your student's data remains safe and secure.

If you need to check or update the address we have on file, please contact your campus registrar.

Log in with a social account

1. Open the Family Portal Mobile app or go to familyportal.yesprep.org in a web browser.

Note: If using a web browser, we strongly recommend using Google Chrome. If you are using Internet Explorer, please scroll down to the section "Additional Instructions: Internet Explorer."

2. Click Login and select the account you want to use to access the portal. The Portal supports Gmail, Outlook, and Facebook accounts.

If you are using the iOS mobile app, you can click Sign in with Apple to use your Apple ID.

3. You will be taken to the login screen for the social account you selected.

Log in with a new account

If you do not have (or would prefer not to use) a Google, Outlook, or Facebook account, you can create a new account to access the Portal.

1. Open the Family Portal Mobile app or go to familyportal.yesprep.org in a web browser.

Note: If using a web browser, we strongly recommend using Google Chrome. If you are using Internet Explorer, please scroll down to the section "Additional Instructions: Internet Explorer."

2. Click Login, and click Sign up now to create an account.

3. Complete the form to create a new account. Click Send Verification Code to verify that the email address provided belongs to you.

Mobile App: Enable Face ID or Fingerprint Login

1. You will need to first log in to the mobile app using a new account or one of the social accounts listed above.

2. After you login to the app, if your phone has a Face ID or fingerprint login option built-in (and set up), the app will ask if you would like to use that option to sign in to the Family Portal Mobile app in the future. You will need to click Allow to let the app use this option.

Help for Apple iOs app:

Help using Face ID with iOS

Help for Android mobile app:

Fingerprint scanner on Google Pixel

Fingerprint sensor on Samsung Galaxy

Fingerprint sensor on Motorola

Contact Information: Campus Registrars

If you need to check or update the email address we have on file, please contact your campus registrar.

Campus	Registrar	Campus Office Main Number
Brays Oaks	Desiree Avery	(713) 967-8400
East End	Sonya Martinez	(713) 967-7800
Eisenhower	Aby Godoy	(713) 967-8619
Fifth Ward	Cecilia Castillo	(713) 924-0600
Gulfton	Gloria Vaquera	(713) 967-9800
Hobby	Candy Rocha	(713) 842-5600
Hoffman	Madalin Morales	(713) 924-5400
North Central	Celia Morales	(713) 967-8800
North Forest	Antonia Salto	(713) 967-8699
Northline	Demetria Thomas	(713) 842-5400
Northside	Kanika Kelly	(713) 924-0400
Northwest	Carolina Estrada	713 -842-5510
Southeast	Doreen Ormsby	713-967-9400
Southside	Ashley Ford	713-924-5500
Southwest	Juanita Rodriquez	(713) 842-5510
West	Vanessa Farris	(713) 967-8200
White Oak	Nancy Cervantes	(713) 924-5200

Additional Help: Create an email account

Additional Help: Internet Explorer

Google Chrome is the recommended web browser for accessing the Family Portal. If you wish to use Internet Explorer instead, please follow the instructions below before attempting to log in.

1. Open an Internet Explorer browser window, and click the gear icon in the top-right corner.

2. Select "Internet options" from the menu.

3. Open the "Security tab of the pop-up, and select "Sites."

4. Find the box titled "Add this website to the zone:" and type in https://login.microsoftonline.com. Click "Add."

5. Close and re-open the browser window before navigating to familyportal.yesprep.org.

Add login.microsoft.com to trusted sites

Reset your password

Please note: These instructions are for users who have created a new account to access the Family Portal.

If you use a social account to login, you will need to reset your password with Gmail, Facebook, or Outlook directly.

1. On the Login screen, find Sign in with your existing account.

2. To reset a forgotten password, click on the blue button that says Forgot your password?

3. Enter the email address you use to sign in to the Family Portal, and click on Send verification code.

4. Enter the verification code you receive in your email. You will then be allowed to create a new password.

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